[rt-users] Search based on User CF's

[Ruslan Zakirov]

Hi,

On Wed, Jul 6, 2011 at 4:30 PM, Bart <bart at pleh.info> wrote:
> Hi,
> I'm having some trouble with searching in RT, we have a situation where we
> want the ability search on user CF's.
> What I'm seeing is that I can only select fields that are in a ticket. I'd
> need requestor-->CF.SomeCF like it's possible to do Requestor-->organization
> in the search form.
> What would be the best way for achieving this?

Such searches are not available at the moment. As workaround a scrip
can be used that duplicates some users' info in ticket's custom fields
and search performed by tickets' CFs.

> I'm using RT 4, the place where I'm trying the search is on the "new search"
> page.
> Best regards,
>
> Bart
>
>
>
> --------
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>



-- 
Best regards, Ruslan.