[rt-users] Search based on User CF's

[Bart]

Hi everyone,

Thanks for your input, this helped me out tremendously.

It's a shame that searching based on user CF's isn't possible, in a way
users are connected to tickets and other attributes (the default user
fields) seem to be possible.
Hopefully it will be possible to also search on user CF's in the future :)
(hint hint lol)

For now I'm going to go with the option of filling a ticket CF with the
content of a user CF, I've found these wiki pages that will probably help me
with that task:


   - http://requesttracker.wikia.com/wiki/Contributions
   - http://requesttracker.wikia.com/wiki/AutomaticCustomFieldValue
   - http://requesttracker.wikia.com/wiki/SetCustomFieldViaMail


Thanks again, I'm off to create a nice custom scrip to achieve my goals.


Best regards,

Bart



2011/7/6 Ruslan Zakirov <ruz at bestpractical.com>

> Hi,
>
> On Wed, Jul 6, 2011 at 4:30 PM, Bart <bart at pleh.info> wrote:
> > Hi,
> > I'm having some trouble with searching in RT, we have a situation where
> we
> > want the ability search on user CF's.
> > What I'm seeing is that I can only select fields that are in a ticket.
> I'd
> > need requestor-->CF.SomeCF like it's possible to do
> Requestor-->organization
> > in the search form.
> > What would be the best way for achieving this?
>
> Such searches are not available at the moment. As workaround a scrip
> can be used that duplicates some users' info in ticket's custom fields
> and search performed by tickets' CFs.
>
> > I'm using RT 4, the place where I'm trying the search is on the "new
> search"
> > page.
> > Best regards,
> >
> > Bart
> >
> >
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
> >
>
>
>
> --
> Best regards, Ruslan.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110707/6b6c55fd/attachment.htm>