[rt-users] RE Graph and Dashboards by email

Raphaël MOUNEYRES raphael.mouneyres at sagemcom.com
Thu Jul 7 08:46:32 EDT 2011


After looking more precicely into the mail headers and format, i notice 
that images generated for the graphs have header :
     Content-Transfer-Encoding: base64
     Content-Type: image/png
     Content-Disposition: inline
     Content-ID: 131002560331525265433
and are reffered with : <img src=3D"cid:131002560331525265433" /><br />

So probably Lotus Notes is either unable to display PNG images, or won't 
accept inline images (i can't have any answer from our IT department....)

Is it possible to modify the format of sent image to JPG for example so i 
can make a try ? where to start with in the code, RT or external source ?

thank you for any information,

Raphaël MOUNEYRES




Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
07/07/2011 09:45

A
rt-users at lists.bestpractical.com
cc

Objet
[rt-users] Graph and Dashboards by email







Hi, 
still using RT 3.8.8 ;) 

i have included multiple Queries to a dashboard, including 2 graphs : A 
pie chart one , and a tickets relationship one 
This dashboard is correctly displaying all my queries (tables & graphs) 
inside RT webUI. 
But when sending this dashboard on email, the graphs aren't displayed 
(i've got a small red box with a cross instead , meaning image not 
available)... 
our mail client is Lotus Notes. 
Is it normal ?

Raphaël

#
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés."


                               ******

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."
#

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110707/0dcc21fb/attachment.htm>


More information about the rt-users mailing list