[rt-users] RE Graph and Dashboards by email

[Raphaël MOUNEYRES]

After looking more precicely into the mail headers and format, i notice 
that images generated for the graphs have header :
     Content-Transfer-Encoding: base64
     Content-Type: image/png
     Content-Disposition: inline
     Content-ID: 131002560331525265433
and are reffered with : <img src=3D"cid:131002560331525265433" /><br />

So probably Lotus Notes is either unable to display PNG images, or won't 
accept inline images (i can't have any answer from our IT department....)

Is it possible to modify the format of sent image to JPG for example so i 
can make a try ? where to start with in the code, RT or external source ?

thank you for any information,

Raphaël MOUNEYRES




Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
07/07/2011 09:45

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rt-users at lists.bestpractical.com
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Objet
[rt-users] Graph and Dashboards by email







Hi, 
still using RT 3.8.8 ;) 

i have included multiple Queries to a dashboard, including 2 graphs : A 
pie chart one , and a tickets relationship one 
This dashboard is correctly displaying all my queries (tables & graphs) 
inside RT webUI. 
But when sending this dashboard on email, the graphs aren't displayed 
(i've got a small red box with a cross instead , meaning image not 
available)... 
our mail client is Lotus Notes. 
Is it normal ?

Raphaël

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