[rt-users] Import from Old System and Set Resolved Date

[Kenneth Crocker]

Jason,

I think that would work fine. Like Thomas said, you won't see any Queue
change in the ticket history.

Kenn
LBNL

On Sun, Jul 17, 2011 at 8:33 AM, Jason Ledford <jledford at biltmore.com>wrote:

> As long as that's the only implication I think I can live with that.  These
> are all resolved tickets and I am importing for historical reasons.
>
> Thanks for the help.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
> Sent: Sunday, July 17, 2011 11:22 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Import from Old System and Set Resolved Date
>
> On 07/16/2011 02:44 PM, Jason Ledford wrote:
> > Now my question is can I now move all the tickets with?
> >
> > update `Tickets` set  `Queue` = '3' where `Queue` = '4'
>
> Note that won't record a transaction in each ticket's history.
>
> Thomas
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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