[rt-users] Add ticket comment on 'take' action

[Kris Germann]

Have any of you created or had experience with a scrip where when the 'take' action is triggered, the current users ID automatically adds a predefined comment such as "We have received your request, it will be acted on within the next 24-48 hours".

Thanks for the help,

Kris Germann
Fibernetics Corporation

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