[rt-users] Question on how "Download" link works

[Kevin Falcone]

On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote:
>    This may seem like a dumb question (and probably is) but I'm wondering just how the link
>    works. When we click it on any ticket, we get this error message:
> 
>    "Can't locate object method "mime_name" via package "encode::utf8" at
>    /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772".
>    I'm wondering if it has to do with my RT Configuration settings? I have displays set as
>    follows:

You have too old a version of Encode.  RT requires 2.21 and checks for
it during install.  Did you allow a system install of perl to
downgrade your Encode version?

perl -MEncode=5
will tell you what version is installed on your server, or you can
find that same information in Configuration -> Tools -> System
Configuration

-kevin
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