[rt-users] Question on how "Download" link works

[Kenneth Crocker]

Kevin,

> Did you allow a system install of perl to downgrade your Encode version?

Hmmmm. I'll have to get back to you on that.

Thanks a bunch. I had no idea we were out of date.

Kenn
LBNL

On Fri, Jun 3, 2011 at 10:17 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote:
> >    This may seem like a dumb question (and probably is) but I'm wondering
> just how the link
> >    works. When we click it on any ticket, we get this error message:
> >
> >    "Can't locate object method "mime_name" via package "encode::utf8" at
> >    /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772".
> >    I'm wondering if it has to do with my RT Configuration settings? I
> have displays set as
> >    follows:
>
> You have too old a version of Encode.  RT requires 2.21 and checks for
> it during install.  Did you allow a system install of perl to
> downgrade your Encode version?
>
> perl -MEncode=5
> will tell you what version is installed on your server, or you can
> find that same information in Configuration -> Tools -> System
> Configuration
>
> -kevin
>
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