[rt-users] Getmail and user in opening a ticket.

[Alexander Finger]

Hello Renato,

> Nobody as Owner? -> normal, as a new ticket has not yet an owner
> I want it to be automatically redirected to an owner, not want to be
> controlling the queue.

there are custom scrip(t)s to set the owner of a newly created ticket;
you find them for example here:
http://requesttracker.wikia.com/wiki/Contributions


A good starting point would be to look into this:
http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject

..and develop from there on.

rgds
Alex

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