[rt-users] Getmail and user in opening a ticket.

[Renato Guilhermini]

Alexander,

Nobody as Owner? -> normal, as a new ticket has not yet an owner

I want it to be automatically redirected to an owner, not want to be
controlling the queue.

Thanks for the feedback.


2011/6/5 Alexander Finger <af at genevainformation.ch>

> Nobody as requestor? -> something is not as it's supposed to be
> Or Nobody as Owner? -> normal, as a new ticket has not yet an owner
>
>
> On Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini
> <renato at gestorp.com.br> wrote:
> > Hi folks,
> >
> > I am a new user of the RT, I have a doubt about the owner of open
> tickets.
> >
> > I'm reading the e-mails through getmail and generating a ticket to each
> new
> > message received.
> >
> > But the tickets are being opened as a Nobody, i am tried all the software
> in
> > search of an automatic amendment and did not find.
> >
> > How do you when you open a ticket via getmail is redirected to a user?
> >
> > Sorry my English.
> >
> > Thanks.
> >
> > Renato Guilhermini.
> >
>
>
>
> --
>
> Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html
>
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