[rt-users] Maybe bug in commandbymail.

[Albert Shih]

 Le 06/06/2011 à 13:51:04-0700, Kenneth Crocker a écrit
Hi

> 
> I get the same thing on dates. The create works great but the updates sends
> back an error message, even though the data IS updated.
> 

OK. But ...no this not only a error. The address is not ad as Cc.

Thanks for your help. 

Regards.

JAS
> Kenn
> LBNL
> 
> On Mon, Jun 6, 2011 at 1:48 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:
> 
>      Le 03/06/2011 à 22:56:46+0200, Albert Shih a écrit
>     > Hi
>     >
>     > I'm using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
>     RT-Extension-CommandByMail-0.09
>     >
>     > and I find some strange thing :
>     >
>     >       If I put
>     >
>     >               Set($AutoCreateNonExternalUsers,    0);
>     >
>     >       news users (not in the LDAP) cannot create a new ticket. I got
>     >
>     >               User creation failed in mailgateway: Could not set user
>     info
>     >
>     >       but I can use
>     >
>     >               AddCc: new_users
>     >
>     >
>     >       If I put
>     >
>     >               Set($AutoCreateNonExternalUsers,    1);
>     >
>     >       news users can create a new ticket but I cannot use
>     >
>     >               AddCc: new_users
>     >
>     >       I got a email from RT with subject="Extended mailgate error" and
>     >       body
>     >
>     >               Failed command 'AddCc: desmo at ymail.com'
>     >               Error message: Impossible de trouver ou cr??er cet
>     utilisateur
>     >
>     >       (yes it's in french but that's normal ;-)
>     >
>     > Any help ? Is I do a mis-configuration or a bug ?
>     >
> 
>     Anyone ?
> 
>     regards.
> 
>     --
>     Albert SHIH
>     DIO batiment 15
>     Observatoire de Paris Meudon
>     5 Place Jules Janssen
>     92195 Meudon Cedex
>     Téléphone : 01 45 07 76 26/06 86 69 95 71
>     Heure local/Local time:
>     lun 6 jui 2011 22:48:24 CEST
> 
> 
-- 
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
mer 8 jui 2011 17:40:08 CEST