[rt-users] Maybe bug in commandbymail.

[Kenneth Crocker]

Albert,

I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.

Kenn
LBNL

On Mon, Jun 6, 2011 at 1:48 PM, Albert Shih <Albert.Shih at obspm.fr> wrote:

>  Le 03/06/2011 à 22:56:46+0200, Albert Shih a écrit
> > Hi
> >
> > I'm using RT 3.8.10 + RT-Authen-ExternalAuth-0.09 +
> RT-Extension-CommandByMail-0.09
> >
> > and I find some strange thing :
> >
> >       If I put
> >
> >               Set($AutoCreateNonExternalUsers,    0);
> >
> >       news users (not in the LDAP) cannot create a new ticket. I got
> >
> >               User creation failed in mailgateway: Could not set user
> info
> >
> >       but I can use
> >
> >               AddCc: new_users
> >
> >
> >       If I put
> >
> >               Set($AutoCreateNonExternalUsers,    1);
> >
> >       news users can create a new ticket but I cannot use
> >
> >               AddCc: new_users
> >
> >       I got a email from RT with subject="Extended mailgate error" and
> >       body
> >
> >               Failed command 'AddCc: desmo at ymail.com'
> >               Error message: Impossible de trouver ou cr??er cet
> utilisateur
> >
> >       (yes it's in french but that's normal ;-)
> >
> > Any help ? Is I do a mis-configuration or a bug ?
> >
>
> Anyone ?
>
> regards.
>
> --
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris Meudon
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> lun 6 jui 2011 22:48:24 CEST
>
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