[rt-users] Thumbnails from attachments?

[Yan Seiner]

Right now we send each crew a ticket "stub", essentially an empty comment
to the ticket they're working on.  They then reply to that stub over and
over with pictures.  We found that makes it easy on the field guys and RT
keeps everything organized.

The problem is that we're getting lots of pics - sometimes 5 or 10 a day
every day for a 3 week job.  There's no consistent naming scheme we can
enforce.  These are construction guys.  They want to point, click, send. 
Thus the need on the office end for thumbnails.

I know we're taking RT in a direction that's not typical, but the
construction industry doesn't really have an effective affordable project
management tool and RT is a natural near-drop-in solution.  The
construction PM tools that are out there are expensive and klunky.

On Tue, June 14, 2011 10:19 am, Kenneth Crocker wrote:
> Yan,
>
> Any correspondence to RT can have an attachment, so it doesn't have to be
> a
> comment and it will still be in your history. As to the pics, if there is
> a
> way to label/title/name each pic in a manner that would enable easy
> identification might work, as you can see the name of the attachment in
> the
> Display page of a ticket.
>
> Kenn
> LBNL
>
> On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <yan at seiner.com> wrote:
>
>> We have field crews that send pictures into RT tickets from job sites.
>>  This is a great help as we get instant notification of issues and also
>> for
>> as-builts.  Typically the crews will send a picture and a text
>> description
>> of image as a comment to the ticket.  As the crews send us more and more
>> pictures, we're finding that it's hard to find that one image we need
>> quickly.
>>
>> We're looking for an enhancement to RT that would create a thumbnail
>> gallery from the image/jpeg attachments and display the comment text on
>> mouseover.  The thumbnail gallery would be displayed as part of the
>> ticket.
>>
>> Anyone have any idea if something like this has been done?
>>
>> A simpler solution but not as desirable would be to create a thumbnail
>> of
>> jpegs in the history or in the attachment list.
>>
>>
>>
>
>
> !DSPAM:4df7983272161804284693!
>


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