[rt-users] Thumbnails from attachments?

[Kenneth Crocker]

Yan,

Any correspondence to RT can have an attachment, so it doesn't have to be a
comment and it will still be in your history. As to the pics, if there is a
way to label/title/name each pic in a manner that would enable easy
identification might work, as you can see the name of the attachment in the
Display page of a ticket.

Kenn
LBNL

On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <yan at seiner.com> wrote:

> We have field crews that send pictures into RT tickets from job sites.
>  This is a great help as we get instant notification of issues and also for
> as-builts.  Typically the crews will send a picture and a text description
> of image as a comment to the ticket.  As the crews send us more and more
> pictures, we're finding that it's hard to find that one image we need
> quickly.
>
> We're looking for an enhancement to RT that would create a thumbnail
> gallery from the image/jpeg attachments and display the comment text on
> mouseover.  The thumbnail gallery would be displayed as part of the ticket.
>
> Anyone have any idea if something like this has been done?
>
> A simpler solution but not as desirable would be to create a thumbnail of
> jpegs in the history or in the attachment list.
>
>
>
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