[rt-users] Thumbnails from attachments?

[Kenneth Crocker]

Yan,


What is that "one image" you want to see? How do you find it now? If there
is any way you can distinguish it from a list of stuff, then we can do that
with code.

Kenn
LBNL

On Tue, Jun 14, 2011 at 10:32 AM, Yan Seiner <yan at seiner.com> wrote:

> Right now we send each crew a ticket "stub", essentially an empty comment
> to the ticket they're working on.  They then reply to that stub over and
> over with pictures.  We found that makes it easy on the field guys and RT
> keeps everything organized.
>
> The problem is that we're getting lots of pics - sometimes 5 or 10 a day
> every day for a 3 week job.  There's no consistent naming scheme we can
> enforce.  These are construction guys.  They want to point, click, send.
> Thus the need on the office end for thumbnails.
>
> I know we're taking RT in a direction that's not typical, but the
> construction industry doesn't really have an effective affordable project
> management tool and RT is a natural near-drop-in solution.  The
> construction PM tools that are out there are expensive and klunky.
>
> On Tue, June 14, 2011 10:19 am, Kenneth Crocker wrote:
> > Yan,
> >
> > Any correspondence to RT can have an attachment, so it doesn't have to be
> > a
> > comment and it will still be in your history. As to the pics, if there is
> > a
> > way to label/title/name each pic in a manner that would enable easy
> > identification might work, as you can see the name of the attachment in
> > the
> > Display page of a ticket.
> >
> > Kenn
> > LBNL
> >
> > On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <yan at seiner.com> wrote:
> >
> >> We have field crews that send pictures into RT tickets from job sites.
> >>  This is a great help as we get instant notification of issues and also
> >> for
> >> as-builts.  Typically the crews will send a picture and a text
> >> description
> >> of image as a comment to the ticket.  As the crews send us more and more
> >> pictures, we're finding that it's hard to find that one image we need
> >> quickly.
> >>
> >> We're looking for an enhancement to RT that would create a thumbnail
> >> gallery from the image/jpeg attachments and display the comment text on
> >> mouseover.  The thumbnail gallery would be displayed as part of the
> >> ticket.
> >>
> >> Anyone have any idea if something like this has been done?
> >>
> >> A simpler solution but not as desirable would be to create a thumbnail
> >> of
> >> jpegs in the history or in the attachment list.
> >>
> >>
> >>
> >
> >
> > !DSPAM:4df7983272161804284693!
> >
>
>
> --
> My daughter is racing a triathlon to raise money for her swim club.  Want
> to help?
>
> http://akari.seiner.com
>
>
>
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