[rt-users] update multiple ticket

[Albert Shih]

 Le 15/06/2011 à 11:31:17-0400, Kevin Falcone a écrit
> On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
> > I would like top use Update Multiples tickets to send a messages using the
> > web interface. But is there any way to include the original messages
> > (because it's different for each tickets) ?
> 
> Unfortunately, there isn't a way to include each ticket's original
> message in the response sent from Bulk Update.
> 
> You could change your templates to include the original
> correspondence, but that would affect all other scrips that use that
> Template.

Thanks for the tips.

I'm going to create a temporaly queue for thats and apply this template
only to that queue.

Last question (from newbie user) : What's the term to include original
correspondence ? 

Thanks again.

Regards.

JAS


-- 
Albert SHIH
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