[rt-users] RT error “Couldn't load user ''

[Giuseppe Sollazzo]

Hi Asanka,


On 22/06/11 11:03, Asanka Gunasekera wrote:
>
> 1.       1. Any idea why I am unable to create any users which are not already
> in the AD
> 2.       2. Once I create the user in AD I can created the users without errors,
> but I am unable to list these new users from RT web interface. (by running
> select * from rtdb1.users I can list newly created users)
>
>

what about your setting
Set($AutoCreateNonExternalUsers, 1);?

Moreover, can you paste your attr_match_list?

Giuseppe

> ________________________________
> From: Asanka Gunasekera<asanka_gunasekera at yahoo.co.uk>
> To: rt-users at lists.bestpractical.com
> Sent: Wed, 22 June, 2011 13:55:03
> Subject: Re: [rt-users] RT error “Couldn't load user ''
>
>
> Hi Kevin,  yes I did checked for users and I have tried few users which
> currently not configured in the Oracle db or AD with the same result that is
> giving the error RT error “Couldn't load user ''
>
> Thanks and Regards
>
>
>
>
> ________________________________
> From: Kevin Falcone<falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Sent: Tue, 21 June, 2011 18:30:31
> Subject: Re: [rt-users] RT error “Couldn't load user ''
>
> On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
>>     Hi I have installed RT4 and when I try to create a user I am getting an
>> error
>>     RT error "Couldn't load user ''
> Are you sure the user doesn't already exist?
>
> Go to Tools ->  Configuration ->  Users ->  Select and use either the Go
> To User box  or the search to see if the user you're creating already
> exists as an unprivileged user.
>
> -kevin
>
>>     I read in one of your mailing list replies saying that user was got over
>> this issue by
>>     removing Authen::ExternalAuth from plugging. But in my case I am unable to
>> do so since AD
>>     authentication is my primary method of authentication.
>>
>>     http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
>>
>>     I don't want RT to create users in AD but to create new users in oracle DB
>>
>>     Can someone tell me how to get over this problem?
>>
>>     Thanks&  regards
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
>>
>>
>>
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583


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