[rt-users] RT error “Couldn't load user ''

[Giuseppe Sollazzo]

Hi Asanka,
maybe I haven't understood the problem.

You  have users in AD and you want to let them authenticate to RT, 
right? If the users does *not* exist, you will need to have the user 
created first, manually or automatically - this is before any privilege 
can be granted.

You will not find users under "select" unless they are first 
imported/autocreated/created manually. This is most commonly done when 
they login for the first time.

Giuseppe

On 22/06/11 11:26, Asanka Gunasekera wrote:
> HiGiuseppe
>
>
> I am not sure if this is the answer for question 2 (for me it sounds like
> somewhere something is missing) , when I select the option “Let this user be
> granted rights (Privileged)”  then the user appears on the list through user>
> select page. So is there a privilege that I need to set for user to be listed
> under user>  select
> I am still unable to find any thing for question 1 though
>
>
>
>
> ________________________________
> From: Giuseppe Sollazzo<gsollazz at sgul.ac.uk>
> To: Asanka Gunasekera<asanka_gunasekera at yahoo.co.uk>
> Cc: rt-users at lists.bestpractical.com
> Sent: Wed, 22 June, 2011 15:41:52
> Subject: Re: [rt-users] RT error “Couldn't load user ''
>
> Hi Asanka,
>
>
> On 22/06/11 11:03, Asanka Gunasekera wrote:
> 1.       1. Any idea why I am unable to create any users which are not already
> in the AD 2.       2. Once I create the user in AD I can created the users
> without errors,  but I am unable to list these new users from RT web interface.
> (by running  select * from rtdb1.users I can list newly created users)
>
> what about your setting
> Set($AutoCreateNonExternalUsers, 1);?
>
> Moreover, can you paste your attr_match_list?
>
> Giuseppe
>
>
> ________________________________ From: Asanka Gunasekera
> <asanka_gunasekera at yahoo.co.uk>  To: rt-users at lists.bestpractical.com Sent: Wed,
> 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user ''
> Hi Kevin,  yes I did checked for users and I have tried few users which
> currently not configured in the Oracle db or AD with the same result that is
> giving the error RT error “Couldn't load user ''  Thanks and Regards
> ________________________________ From: Kevin Falcone<falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject:
> Re: [rt-users] RT error “Couldn't load user ''  On Tue, Jun 21, 2011 at
> 04:38:53AM +0100, Asanka Gunasekera wrote:
>
>>    Hi I have installed RT4 and when I try to create a user I am getting an
>> error    RT error "Couldn't load user ''
>>
> Are you sure the user doesn't already exist?  Go to Tools ->  Configuration ->
> Users ->  Select and use either the Go To User box  or the search to see if the
> user you're creating already exists as an unprivileged user.  -kevin
>
>     I read in one of your mailing list replies saying that user was got over
> this issue by    removing Authen::ExternalAuth from plugging. But in my case I
> am unable to  do so since AD    authentication is my primary method of
> authentication.
> http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html     I don't
> want RT to create users in AD but to create new users in oracle DB     Can
> someone tell me how to get over this problem?     Thanks&  regards
>
> -------- 2011 Training: http://bestpractical.com/services/training.html
>>   -------- 2011 Training: http://bestpractical.com/services/training.html
>
> --  ____________________________________  Giuseppe Sollazzo Senior Systems
> Analyst Computing Services Information Services St. George's, University Of
> London Cranmer Terrace London SW17 0RE  Email: gsollazz at sgul.ac.uk Direct Dial:
> +44 20 8725 5160 Fax: +44 20 8725 3583
>


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583