[rt-users] RT error “Couldn't load user ''

[Asanka Gunasekera]

Hi Guys, for question 2, when I select the option “Let this user be granted 
rights (Privileged)”  then the user appears on the list through user > select 
page. So is there a privilege that I need to set for user to be listed under 
user > select



________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: rt-users at lists.bestpractical.com
Sent: Wed, 22 June, 2011 15:33:16
Subject: Re: [rt-users] RT error “Couldn't load user ''


Hi I was playing with the user creation and what I found was, if  I don’t have 
the user that I am going to create in the AD I am getting this error. If I have 
the user name in the AD the account gets created with out any errors but I don’t 
see these new users from the RT select user screen. But if I logged on to the 
from the backend, I can query the users table and I can see them 



1.       1. Any idea why I am unable to create any users which are not already 
in the AD
2.       2. Once I create the user in AD I can created the users without errors, 
but I am unable to list these new users from RT web interface. (by running 
select * from rtdb1.users I can list newly created users)



________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: rt-users at lists.bestpractical.com
Sent: Wed, 22 June, 2011 13:55:03
Subject: Re: [rt-users] RT error “Couldn't load user ''


Hi Kevin,  yes I did checked for users and I have tried few users which 
currently not configured in the Oracle db or AD with the same result that is 
giving the error RT error “Couldn't load user ''

Thanks and Regards




________________________________
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Sent: Tue, 21 June, 2011 18:30:31
Subject: Re: [rt-users] RT error “Couldn't load user ''

On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
>    Hi I have installed RT4 and when I try to create a user I am getting an 
>error
>    RT error "Couldn't load user ''

Are you sure the user doesn't already exist?

Go to Tools -> Configuration -> Users -> Select and use either the Go
To User box  or the search to see if the user you're creating already
exists as an unprivileged user.

-kevin

>    I read in one of your mailing list replies saying that user was got over 
>this issue by
>    removing Authen::ExternalAuth from plugging. But in my case I am unable to 
>do so since AD
>    authentication is my primary method of authentication.
> 
>    http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
> 
>    I don't want RT to create users in AD but to create new users in oracle DB
> 
>    Can someone tell me how to get over this problem?
> 
>    Thanks & regards

> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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