[rt-users] RT error “Couldn't load user ''

[Mike Johnson]

There is a check box on the user select page that says to search disabled
users....

A non-privileged user is synonymous with a disabled user.

I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the
user select page it says "Privileged Users", and at the bottom of the page,
where you can enter search criteria "Include disabled users in search".

I believe the issue that you are running into is that you are attempting to
create an RT user with information that matches a currently "disabled" or
"non-privileged" user, which isn't listed on the "user select" form as that
form only shows "Privileged Users".

HTH.

Mike.

On Wed, Jun 22, 2011 at 6:21 AM, Asanka Gunasekera <
asanka_gunasekera at yahoo.co.uk> wrote:

>   Hi Guys, for question 2, when I select the option “Let this user be
> granted rights (Privileged)”  then the user appears on the list through
> user > select page. So is there a privilege that I need to set for user to
> be listed under user > select
>
>  ------------------------------
> *From:* Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
> *To:* rt-users at lists.bestpractical.com
> *Sent:* Wed, 22 June, 2011 15:33:16
>
> *Subject:* Re: [rt-users] RT error “Couldn't load user ''
>
>   Hi I was playing with the user creation and what I found was, if  I
> don’t have the user that I am going to create in the AD I am getting this
> error. If I have the user name in the AD the account gets created with out
> any errors but I don’t see these new users from the RT select user screen.
> But if I logged on to the from the backend, I can query the users table and
> I can see them
>
>
>  1.       1. Any idea why I am unable to create any users which are not
> already in the AD
>
> 2.       2. Once I create the user in AD I can created the users without
> errors, but I am unable to list these new users from RT web interface. (by
> running select * from rtdb1.users I can list newly created users)
>
>   ------------------------------
> *From:* Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
> *To:* rt-users at lists.bestpractical.com
> *Sent:* Wed, 22 June, 2011 13:55:03
> *Subject:* Re: [rt-users] RT error “Couldn't load user ''
>
>  Hi Kevin,  yes I did checked for users and I have tried few users which
> currently not configured in the Oracle db or AD with the same result that is
> giving the error RT error “Couldn't load user ''
>
>
> Thanks and Regards
>
>  ------------------------------
> *From:* Kevin Falcone <falcone at bestpractical.com>
> *To:* rt-users at lists.bestpractical.com
> *Sent:* Tue, 21 June, 2011 18:30:31
> *Subject:* Re: [rt-users] RT error “Couldn't load user ''
>
> On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
> >    Hi I have installed RT4 and when I try to create a user I am getting
> an error
> >    RT error "Couldn't load user ''
>
> Are you sure the user doesn't already exist?
>
> Go to Tools -> Configuration -> Users -> Select and use either the Go
> To User box or the search to see if the user you're creating already
> exists as an unprivileged user.
>
> -kevin
>
> >    I read in one of your mailing list replies saying that user was got
> over this issue by
> >    removing Authen::ExternalAuth from plugging. But in my case I am
> unable to do so since AD
> >    authentication is my primary method of authentication.
> >
> >    http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
> >
> >    I don't want RT to create users in AD but to create new users in
> oracle DB
> >
> >    Can someone tell me how to get over this problem?
> >
> >    Thanks & regards
>
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110622/d8659965/attachment.htm>