[rt-users] RT error “Couldn't load user ''

[Kevin Falcone]

On Wed, Jun 22, 2011 at 01:37:04PM -0400, Mike Johnson wrote:
>    There is a check box on the user select page that says to search disabled users....
>    A non-privileged user is synonymous with a disabled user.
>    I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the user select page it
>    says "Privileged Users", and at the bottom of the page, where you can enter search criteria
>    "Include disabled users in search".
>    I believe the issue that you are running into is that you are attempting to create an RT user
>    with information that matches a currently "disabled" or "non-privileged" user, which isn't
>    listed on the "user select" form as that form only shows "Privileged Users".

Unprivileged
Privileged
Disabled

are three different user states.  Disabled users are not synonymous
with Unprivileged users. You can disable a Privileged user or you can
disable an Unprivileged user.

Removing the checkbox 'Let this user be granted rights (Privileged)'
makes them Unprivileged. Removing the checkbox 'Let this user access RT'
disables the user.

-kevin
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