[rt-users] RT is no longer sending Auto Replies On-Create

[Alberto Vazquez]

Forgot the attachement.

Thanks,

Alberto

On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com> wrote:

> Thanks for your reply.  Please see below and the attachement.    Any other
> ideas?
>
> Thanks again.
>
> Alberto
>
>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
> diaulas.castro at intersolution.inf.br> wrote:
>
>>
>> Hello,
>>    1.Look for another RT_SiteConfig.pm
>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>
>      Unable to locate this folder.  This is what I found and modified to
> reflect the correct email address.
>
>
> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>
> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
> /use/local/rt/etc/RT_SiteConfig.pm
> /use/local/rt/etc/RT_SiteConfig.pm~
> /usr/local/rt/etc/RT_SiteConfig.pm
> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
> /usr/local/rt/etc/RT_SiteConfig.pm~
> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>
> 2.Look at Queue config inside RT web interface there is one field for
> "Reply Address".
>
>>  See attachment.
>>
>>
>>
>>>  Att.
>>>
>>
>> Diaulas Castro
>> Consultor Linux / Microsoft
>> InterSolution Informática
>> Tel.: (55 11) 3443-1472
>> www.intersolution.inf.br
>> Oracle Certified Partner
>>
>>
>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>
>>>   Good Morning Guys,
>>>
>>> RT is no longer sending auto replies on-create.  Here is what we have
>>> changed on the RT side:
>>>
>>> 1.  I have disabled some queues which were are using anymore.
>>> 2.  The old queues which are not been used, in Exchange we have removed
>>> the email addresses which were been used in RT.
>>> 3.  There is only one active queue left in RT, so far the tickets gets
>>> created but responses (emails) are been sent from RT.
>>>
>>> My suspicion is that I need to updated some kind of config file, which is
>>> using some old information from the queues which are not been used any
>>> longer.  I have updated the following files:  *RT_SiteConfig.pm and
>>> fetchmail.*
>>>
>>> What am I missing :(
>>>
>>> Your ideas will be greatly appreciated.
>>>
>>> Sincerely,
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email:  betovaz at gmail.com
>>> Mobile:  (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>>
>>> --------
>>> 2011 Training: http://bestpractical.com/services/training.html
>>>
>>
>>
>
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>
>


-- 
Walk in faith!
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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