[rt-users] RT is no longer sending Auto Replies On-Create

[Diaulas Castro]

Hello,
  1.Look for another RT_SiteConfig.pm
inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
  2.Look at Queue config inside RT web interface there is one field for
"Reply Address".

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner


2011/6/24 Alberto Vazquez <betovaz at gmail.com>

> Good Morning Guys,
>
> RT is no longer sending auto replies on-create.  Here is what we have
> changed on the RT side:
>
> 1.  I have disabled some queues which were are using anymore.
> 2.  The old queues which are not been used, in Exchange we have removed
> the email addresses which were been used in RT.
> 3.  There is only one active queue left in RT, so far the tickets gets
> created but responses (emails) are been sent from RT.
>
> My suspicion is that I need to updated some kind of config file, which is
> using some old information from the queues which are not been used any
> longer.  I have updated the following files:  *RT_SiteConfig.pm and
> fetchmail.*
>
> What am I missing :(
>
> Your ideas will be greatly appreciated.
>
> Sincerely,
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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