[rt-users] RT is no longer sending Auto Replies On-Create

[Diaulas Castro]

Good Morning Alberto,
  Look at your alias file (/etc/aliases) and execute the command
"newaliases".

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner


2011/6/24 Alberto Vazquez <betovaz at gmail.com>

> Forgot the attachement.
>
> Thanks,
>
> Alberto
>
> On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>
>> Thanks for your reply.  Please see below and the attachement.    Any other
>> ideas?
>>
>> Thanks again.
>>
>> Alberto
>>
>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>> diaulas.castro at intersolution.inf.br> wrote:
>>
>>>
>>> Hello,
>>>    1.Look for another RT_SiteConfig.pm
>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>
>>      Unable to locate this folder.  This is what I found and modified to
>> reflect the correct email address.
>>
>>
>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>
>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>> /use/local/rt/etc/RT_SiteConfig.pm
>> /use/local/rt/etc/RT_SiteConfig.pm~
>> /usr/local/rt/etc/RT_SiteConfig.pm
>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>> /usr/local/rt/etc/RT_SiteConfig.pm~
>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>
>> 2.Look at Queue config inside RT web interface there is one field for
>> "Reply Address".
>>
>>>  See attachment.
>>>
>>>
>>>
>>>>  Att.
>>>>
>>>
>>> Diaulas Castro
>>> Consultor Linux / Microsoft
>>> InterSolution Informática
>>> Tel.: (55 11) 3443-1472
>>> www.intersolution.inf.br
>>> Oracle Certified Partner
>>>
>>>
>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>
>>>>   Good Morning Guys,
>>>>
>>>> RT is no longer sending auto replies on-create.  Here is what we have
>>>> changed on the RT side:
>>>>
>>>> 1.  I have disabled some queues which were are using anymore.
>>>> 2.  The old queues which are not been used, in Exchange we have removed
>>>> the email addresses which were been used in RT.
>>>> 3.  There is only one active queue left in RT, so far the tickets gets
>>>> created but responses (emails) are been sent from RT.
>>>>
>>>> My suspicion is that I need to updated some kind of config file, which
>>>> is using some old information from the queues which are not been used any
>>>> longer.  I have updated the following files:  *RT_SiteConfig.pm and
>>>> fetchmail.*
>>>>
>>>> What am I missing :(
>>>>
>>>> Your ideas will be greatly appreciated.
>>>>
>>>> Sincerely,
>>>>
>>>> --
>>>> Walk in faith!
>>>> Alberto Vazquez-Dzul
>>>> Email:  betovaz at gmail.com
>>>> Mobile:  (805) 444-0835
>>>> GVoice: (805) 768-4798
>>>>
>>>>
>>>>
>>>> --------
>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>
>>>
>>>
>>
>>
>> --
>> Walk in faith!
>> Alberto Vazquez-Dzul
>> Email:  betovaz at gmail.com
>> Mobile:  (805) 444-0835
>> GVoice: (805) 768-4798
>>
>>
>
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>
>
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