[rt-users] RT is no longer sending Auto Replies On-Create

[Alberto Vazquez]

Thanks for your reply.

*#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action
correspond --url
**http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
*"  //This is what it was originally*

*#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
correspond --url
**http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
*"  //Changed to this before getting your email.*
*rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action
correspond --url
**http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
*"  //Changed to this, since I could not locate this path* *
/opt/rt3/bin/rt-mailgate
*
Still not sending emails.  Any other ideas.

Thanks,

Alberto



On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
diaulas.castro at intersolution.inf.br> wrote:

> Good Morning Alberto,
>    Look at your alias file (/etc/aliases) and execute the command
> "newaliases".
>
> Att.
>
> Diaulas Castro
> Consultor Linux / Microsoft
> InterSolution Informática
> Tel.: (55 11) 3443-1472
> www.intersolution.inf.br
> Oracle Certified Partner
>
>
>
> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>
>> Forgot the attachement.
>>
>> Thanks,
>>
>> Alberto
>>
>>   On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>>
>>> Thanks for your reply.  Please see below and the attachement.    Any
>>> other ideas?
>>>
>>> Thanks again.
>>>
>>> Alberto
>>>
>>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>> diaulas.castro at intersolution.inf.br> wrote:
>>>
>>>>
>>>> Hello,
>>>>    1.Look for another RT_SiteConfig.pm
>>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>
>>>      Unable to locate this folder.  This is what I found and modified to
>>> reflect the correct email address.
>>>
>>>
>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>
>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>> /use/local/rt/etc/RT_SiteConfig.pm
>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>
>>> 2.Look at Queue config inside RT web interface there is one field for
>>> "Reply Address".
>>>
>>>>  See attachment.
>>>>
>>>>
>>>>
>>>>>  Att.
>>>>>
>>>>
>>>> Diaulas Castro
>>>> Consultor Linux / Microsoft
>>>> InterSolution Informática
>>>> Tel.: (55 11) 3443-1472
>>>> www.intersolution.inf.br
>>>> Oracle Certified Partner
>>>>
>>>>
>>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>
>>>>>   Good Morning Guys,
>>>>>
>>>>> RT is no longer sending auto replies on-create.  Here is what we have
>>>>> changed on the RT side:
>>>>>
>>>>> 1.  I have disabled some queues which were are using anymore.
>>>>> 2.  The old queues which are not been used, in Exchange we have removed
>>>>> the email addresses which were been used in RT.
>>>>> 3.  There is only one active queue left in RT, so far the tickets gets
>>>>> created but responses (emails) are been sent from RT.
>>>>>
>>>>> My suspicion is that I need to updated some kind of config file, which
>>>>> is using some old information from the queues which are not been used any
>>>>> longer.  I have updated the following files:  *RT_SiteConfig.pm and
>>>>> fetchmail.*
>>>>>
>>>>> What am I missing :(
>>>>>
>>>>> Your ideas will be greatly appreciated.
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> --
>>>>> Walk in faith!
>>>>> Alberto Vazquez-Dzul
>>>>> Email:  betovaz at gmail.com
>>>>> Mobile:  (805) 444-0835
>>>>> GVoice: (805) 768-4798
>>>>>
>>>>>
>>>>>
>>>>> --------
>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email:  betovaz at gmail.com
>>> Mobile:  (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>
>>
>> --
>> Walk in faith!
>> Alberto Vazquez-Dzul
>> Email:  betovaz at gmail.com
>> Mobile:  (805) 444-0835
>> GVoice: (805) 768-4798
>>
>>
>


-- 
Walk in faith!
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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