[rt-users] Ougoing Mail without Rich Text fotmatting

[Kevin Falcone]

On Wed, Jun 29, 2011 at 01:42:31PM -0400, Joy Dragon wrote:
> I'm having trouble with a configuration of RT, because I have in my
> instalation the wyswyg editor but in the outgoing email all the html
> format is stripped.
> If I try to reply a mail and in that reply I put a simple green and
> bold text the output of the mail is just the text and all the html
> format is gone
> Where is that configuration? How can I tell if it's a RT configuration
> problem or a mail server "feature"?

I believe you need to review docs/customising/templates.pod and turn
your templates into HTML mail

-kevin
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