[rt-users] BCC emails on Comment

[Gregory Okoth]

I guess I am using the system default scrips because I have not created any
myself. What I think is affecting is

1)      On Comment Notify Owner

Condition: On Comment

Action: Notify Owner

Template: Global template: Correspondence

Stage: TransactionBtach

 

2)      On Comment Notify AdminCcs as Comment

Condition: On Comment

Action: AdminCcs as Comment 

Template: Global template: Admin Comment

Stage: TransactionCreate

 

Please help me with an insight into resolving it. The same is still
happening when I update a ticket through mail

 

Regards,

 

Gregory Okoth

 

From: Bernard McCormack [mailto:bmccormack at nextjump.com] 
Sent: Wednesday, March 02, 2011 1:38 PM
To: Gregory Okoth; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] BCC emails on Comment

 

What are your other scips? This shouldn't notify your queue cc's. 

 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gregory Okoth
Sent: Wednesday, March 02, 2011 4:32 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] BCC emails on Comment

 

Hi RT Community,

I need a clarification with regards to BCC emails. I am using RT 3.8.8 on
CentOS 5.5, mysql, postfix

 

When adding comments on tickets and using the Update Ticket button, it sends
to those on CC for the queue under which the ticket belongs to, as well as
the Originator, as BCC mail.

 

I want only Administrative CC [or better still, the Owner] to receive email
on this updated ticket. Those in CC for a particular queue are in other
departments [read external], and these emails go to them in BCC. Want to
stop this. Do I change using templates or Scrips. 

 

If its on Scrips, I changed On Comment Notify Other Recipeints to below, but
its still not working. Please help

 



 

 

Regards,

Gregory

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