[rt-users] BCC emails on Comment

[Kenneth Crocker]

Opps, forgot to change the TO to RT.

On Thu, Mar 3, 2011 at 9:25 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Gregory,
>
> If scrip #2 creates a comment, then it might also trigger scrip #1 because
> scrip #1 is triggered by a comment and it is in stage TransactionBatch. Try
> changing the action in scrip #2 to Notify AdminCc or just drop it if the
> AdminCc doesn't want a notification. Any comment will still be in history if
> they want to see it.
>
> Just a thought.
>
> Kenn
> LBNL
>
>
> On Thu, Mar 3, 2011 at 4:54 AM, Gregory Okoth <gregory at accesskenya.com>wrote:
>
>> I guess I am using the system default scrips because I have not created
>> any myself. What I think is affecting is
>>
>> 1)      On Comment Notify Owner
>>
>> Condition: On Comment
>>
>> Action: Notify Owner
>>
>> Template: Global template: Correspondence
>>
>> Stage: TransactionBtach
>>
>>
>>
>> 2)      On Comment Notify AdminCcs as Comment
>>
>> Condition: On Comment
>>
>> Action: AdminCcs as Comment
>>
>> Template: Global template: Admin Comment
>>
>> Stage: TransactionCreate
>>
>>
>>
>> Please help me with an insight into resolving it. The same is still
>> happening when I update a ticket through mail
>>
>>
>>
>> Regards,
>>
>>
>>
>> *Gregory Okoth*
>>
>>
>>
>> *From:* Bernard McCormack [mailto:bmccormack at nextjump.com]
>> *Sent:* Wednesday, March 02, 2011 1:38 PM
>> *To:* Gregory Okoth; rt-users at lists.bestpractical.com
>> *Subject:* RE: [rt-users] BCC emails on Comment
>>
>>
>>
>> What are your other scips? This shouldn’t notify your queue cc’s.
>>
>>
>>
>>
>>
>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Gregory Okoth
>> *Sent:* Wednesday, March 02, 2011 4:32 AM
>> *To:* rt-users at lists.bestpractical.com
>> *Subject:* [rt-users] BCC emails on Comment
>>
>>
>>
>> Hi RT Community,
>>
>> I need a clarification with regards to BCC emails. I am using RT 3.8.8 on
>> CentOS 5.5, mysql, postfix
>>
>>
>>
>> When adding comments on tickets and using the Update Ticket button, it
>> sends to those on CC for the queue under which the ticket belongs to, as
>> well as the Originator, as BCC mail.
>>
>>
>>
>> I want only Administrative CC [*or better still, the Owner*] to receive
>> email on this updated ticket. Those in CC for a particular queue are in
>> other departments [*read external*], and these emails go to them in BCC.
>> Want to stop this. Do I change using templates or Scrips.
>>
>>
>>
>> If its on Scrips, I changed *On Comment Notify Other Recipeints* to
>> below, but its still not working. Please help
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Gregory
>>
>
>
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