[rt-users] BCC emails on Comment

[Ruslan Zakirov]

Hi,

What you're describing is something you configured. It may be a global
scrip, it may be a queue specific scrip or it may be a hack in a template.

Email people recieve and that recorded in ticket's history has MessageId
header field that contains scrip id that generated notification. Decypher
it, find scrip and probably you'll get your answer.

On Wed, Mar 2, 2011 at 12:32 PM, Gregory Okoth <gregory at accesskenya.com>wrote:

> Hi RT Community,
>
> I need a clarification with regards to BCC emails. I am using RT 3.8.8 on
> CentOS 5.5, mysql, postfix
>
>
>
> When adding comments on tickets and using the Update Ticket button, it
> sends to those on CC for the queue under which the ticket belongs to, as
> well as the Originator, as BCC mail.
>
>
>
> I want only Administrative CC [*or better still, the Owner*] to receive
> email on this updated ticket. Those in CC for a particular queue are in
> other departments [*read external*], and these emails go to them in BCC.
> Want to stop this. Do I change using templates or Scrips.
>
>
>
> If its on Scrips, I changed *On Comment Notify Other Recipeints* to below,
> but its still not working. Please help
>
>
>
>
>
>
>
> Regards,
>
> Gregory
>



-- 
Best regards, Ruslan.
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