[rt-users] Help needed with AT (Asset Tracker)

[Simon Dray]

Torsten

Any help on this would be greatly appreciated.


Regards Simon

From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.brumm at Kuehne-Nagel.com]
Sent: 08 March 2011 13:45
To: Simon Dray; RT List
Subject: AW: [rt-users] Help needed with AT (Asset Tracker)

Hi Simon,
current user should reflect the id (?) of the currently logged in user, but now i see, this is not selectable by AT Query Builder - this could be a bug or simply forgotten.

Will update you (or todd if he is wake)

Torsten

________________________________
Von: Simon Dray [mailto:Simon.Dray at antplc.com]
Gesendet: Dienstag, 8. März 2011 14:40
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID; RT List
Betreff: RE: [rt-users] Help needed with AT (Asset Tracker)
Torsten Hi

I have tried Owner.Name = '__CurrentUser__' no joy comes back with 0

Also tried Owner.RealName

Spent most of the morning trying to fathom this out , I cannot see how __CurrentUser__ is worked out in the AT search


Regards Simon

From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.brumm at Kuehne-Nagel.com]
Sent: 08 March 2011 13:29
To: Simon Dray; RT List
Subject: AW: [rt-users] Help needed with AT (Asset Tracker)

Hi Simon,
this should work the same way like inside RT, something like Status = 'production'  AND Owner.Name LIKE 'root'  (or better __CurrentUser__

Then save as a savedSearch -> put to homepage

Torsten


Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

________________________________
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Simon Dray
Gesendet: Dienstag, 8. März 2011 14:04
An: RT List
Betreff: [rt-users] Help needed with AT (Asset Tracker)
RT 3.8.9
AT  version Last Release from Todd


I wonder if anyone can help me, I want to be able to offer the users of AT a view similar to My Tickets this would display the assets currently assigned to them when they login.

If anyone can help it would be greatly appreciated



Regards Simon

Simon Dray
Customer Support Engineer
ANT Software Limited


Tel: +44 1223 716400   Direct: +44 1223 716476

simon.dray at antplc.com

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