[rt-users] Saving info for Custom Fields

[Lionel Wolfaardt]

Ok I'm hoping someone knows how to do this.

We have various custom fields where Users will fill in data about a specific thing.
Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn't have to type in this data into the custom field for another ticket?

From: Lionel Wolfaardt
Sent: 09 March 2011 11:45 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Saving info for Custom Fields



Lionel Wolfaardt

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* www.imperatech.com<http://www.imperatech.com/>

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