[rt-users] Saving info for Custom Fields

Lionel Wolfaardt LionelW at Imperatech.com
Wed Mar 9 04:54:58 EST 2011


Ok I'm hoping someone knows how to do this.

We have various custom fields where Users will fill in data about a specific thing.
Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn't have to type in this data into the custom field for another ticket?

From: Lionel Wolfaardt
Sent: 09 March 2011 11:45 AM
To: 'rt-users at lists.bestpractical.com'
Subject: Saving info for Custom Fields



Lionel Wolfaardt

[cid:image001.jpg at 01CBDE50.D03CB320]
* +27 21 710 2999    (Tel)
*   +27 21 710 2399   (Fax)
*   lionelW at imperatech.com<mailto:aldenh at imperatech.com>
* www.imperatech.com<http://www.imperatech.com/>

[cid:image002.png at 01CBDE50.D03CB320][cid:image003.png at 01CBDE50.D03CB320]


**********************************************************************
Relevant company disclaimers are available at the following addresses:
Email: mailto:disclaimer at imperatech.com?Subject=Imperatech_Disclaimer
**********************************************************************
**********************************************************************
Relevant company disclaimers are available at the following addresses:
Email: mailto:disclaimer at imperatech.com?Subject=Imperatech_Disclaimer
**********************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110309/5d25f3d5/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 2043 bytes
Desc: image001.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110309/5d25f3d5/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 13244 bytes
Desc: image002.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110309/5d25f3d5/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 11552 bytes
Desc: image003.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110309/5d25f3d5/attachment-0001.png>


More information about the rt-users mailing list