[rt-users] RT 3.8.7 - Shredder directory error

[Kevin Falcone]

On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:
>    Hey guys,
>    Im running into an error when I try to go into the Shredder interface in RT.
>    "Shredder needs a directory to write dumps to. Please check that you have
>    /opt/rt3/var/data/RT-Shredder and it is writable by your web server."
>    I manually created the directory and made sure that apache can right to it. But I still get
>    the same error. I also tried clearing out the rt mason cache, and restarting the web server. I
>    even did a chmod 777 on the directory, and nothing. From what I found doing a search on this
>    error, there isn't much more advice on what else to do. Let me know if there's any other
>    information needed. Thanks

su - apache
cd /opt/rt3/var/data/RT-Shredder
touch foo

You probably need more permissions up the tree

-kevin
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