[rt-users] RT 3.8.7 - Shredder directory error

[Juan Mas]

It allows me to create the file.

On Fri, Mar 11, 2011 at 11:40 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Mar 11, 2011 at 10:56:25AM -0500, Juan Mas wrote:
> >    Hey guys,
> >    Im running into an error when I try to go into the Shredder interface
> in RT.
> >    "Shredder needs a directory to write dumps to. Please check that you
> have
> >    /opt/rt3/var/data/RT-Shredder and it is writable by your web server."
> >    I manually created the directory and made sure that apache can right
> to it. But I still get
> >    the same error. I also tried clearing out the rt mason cache, and
> restarting the web server. I
> >    even did a chmod 777 on the directory, and nothing. From what I found
> doing a search on this
> >    error, there isn't much more advice on what else to do. Let me know if
> there's any other
> >    information needed. Thanks
>
> su - apache
> cd /opt/rt3/var/data/RT-Shredder
> touch foo
>
> You probably need more permissions up the tree
>
> -kevin
>
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