[rt-users] Basic Comprehension Question RT:Extension::QueueWizard

[Kenneth Crocker]

John,

If I may. The email address is the way all correspondence is directed for a
Queue. If a ticket is opened and RT sends a notice to the requestor, the
"Reply" address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that same
email to be seen in a ticket's history, I would need the Queue's email
address so I could put it into the "Cc" portion, along with the ticket
number in the subject field. The email address that is associated with a
Queue is how RT keeps correspondence for one Queue out of another Queue.
Does that make sense? Therefore, if you are cloning a Queue, the only real
"new" stuff you would need is a description, perhaps a tag, and an email
address.

Kenn
LBNL

On Tue, Mar 15, 2011 at 3:49 AM, john s. <fireskyer at gmx.de> wrote:

>
>
> Hello all,
>
> I think i  have an fundamental problem to understand in which way  these
> Extension Works ...
>
> So for my point of View:
>
> This Extension can Clone an Queue.
>
> So ...  refer to the Readme
>
> The option to create an procmailfile  is basically but not necessary ...
>
>
> But what i fail to see is  that you need in order  to create a new quick
> queue  a e-mail adress ...why?
>
> or I'm on the way to barking up the wrong tree !
>
>  It's all Greek to me
>
> sorry i dont get it
>
> thnx for help
>
> best regards  john
>
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> --
> View this message in context:
> http://old.nabble.com/Basic-Comprehension-Question-RT%3AExtension%3A%3AQueueWizard-tp31152632p31152632.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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