[rt-users] Basic Comprehension Question RT:Extension::QueueWizard

[john s.]

Hello John 

This thing frustrates me along the line :-(


Okay some things i got it and some not.. i think 

So... When i create a Queue on the normal way with RT... and i have no entry
for an reply adress... 

which adress did the system use as a standard reply adress  to communicate
with the system?

is it even possible to use this extension without an E-Mail System in RT?

My RT:
has 3 Queues and a few user ...  ( no email adresses)

Clone queue Nagios: 

So if i try to clone sth. i fill out  the description for the clone.  

then comes an error:

# Staff group Nagios _support for queue Nagios not found # 
Owner group Nagios _owners for queue Nagios not found

What has that got to do with with the Email thing? 

*confused  &-(


I'm really starting to feel stupid.

may you have an example for me  

to understand something more clearly  
it would be great 

best regards john 

















Kenneth Crocker wrote:
> 
> John,
> 
> If I may. The email address is the way all correspondence is directed for
> a
> Queue. If a ticket is opened and RT sends a notice to the requestor, the
> "Reply" address for that requestor would be the email address for that
> Queue. If I wanted to send the ticket owner an email, but wanted that same
> email to be seen in a ticket's history, I would need the Queue's email
> address so I could put it into the "Cc" portion, along with the ticket
> number in the subject field. The email address that is associated with a
> Queue is how RT keeps correspondence for one Queue out of another Queue.
> Does that make sense? Therefore, if you are cloning a Queue, the only real
> "new" stuff you would need is a description, perhaps a tag, and an email
> address.
> 
> Kenn
> LBNL
> 
> On Tue, Mar 15, 2011 at 3:49 AM, john s. <fireskyer at gmx.de> wrote:
> 
>>
>>
>> Hello all,
>>
>> I think i  have an fundamental problem to understand in which way  these
>> Extension Works ...
>>
>> So for my point of View:
>>
>> This Extension can Clone an Queue.
>>
>> So ...  refer to the Readme
>>
>> The option to create an procmailfile  is basically but not necessary ...
>>
>>
>> But what i fail to see is  that you need in order  to create a new quick
>> queue  a e-mail adress ...why?
>>
>> or I'm on the way to barking up the wrong tree !
>>
>>  It's all Greek to me
>>
>> sorry i dont get it
>>
>> thnx for help
>>
>> best regards  john
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>> View this message in context:
>> http://old.nabble.com/Basic-Comprehension-Question-RT%3AExtension%3A%3AQueueWizard-tp31152632p31152632.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
> 
> 

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