[rt-users] Signature and Bilingual Auto-reply

[Jay Pat]

Hi All,

I created bilingual auto-reply in RT and I'm experiencing only one issue and not sure how to fix it.

When someone sends a email to support and if they have signature they get following auto-reply

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
    "FW: message in RT/ Ticket # 554", 
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [Support #1111].

Please include the string:

         [Support #9138]

in the subject line of all future correspondence about this issue. To do so, 
you may reply to this message.

                        Thank you


John Myers
ABC Consultant
johnmyers at xyz.com


This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.








Salutations,

 Ce message a été généré automatiquement en réponse à la
 création d'un ticket d'incident concernant:
 "FW: message dans RT / Ticket # 554",
 dont un résumé figure ci-dessous.

 Il n'est pas nécessaire de répondre à ce message maintenant. Votre billet a été
 attribuer un ID de [Support # 1111].

 S'il vous plaît inclure la chaîne:

          [Support # 9138]

 dans la ligne objet de toute correspondance ultérieure sur cette question. Pour ce faire,
 vous pouvez répondre à ce message.

                         Je vous remercie

John Myers

ABC Consultant

johnmyers at xyz.com
This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.






Is there a way to get rid of this signature separating bilingual messages? This only happens to users with signature.


Please help.


Thank you.





 		 	   		  
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