[rt-users] Signature and Bilingual Auto-reply

[Ruslan Zakirov]

Hi,

It depends on how you implemented "bilingual auto-reply".

On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat <glamorous_gujju at hotmail.com> wrote:
> Hi All,
>
> I created bilingual auto-reply in RT and I'm experiencing only one issue and
> not sure how to fix it.
>
> When someone sends a email to support and if they have signature they get
> following auto-reply
>
> Greetings,
>
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
>     "FW: message in RT/ Ticket # 554",
> a summary of which appears below.
>
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [Support #1111].
>
> Please include the string:
>
>          [Support #9138]
>
> in the subject line of all future correspondence about this issue. To do so,
> you may reply to this message.
>
>                         Thank you
>
>
> John Myers
> ABC Consultant
> johnmyers at xyz.com
>
> This message and any files transmitted with it are confidential, proprietary
> to ABC, privileged or otherwise protected by law.
>
>
>
>
>
>
> Salutations,
>
> Ce message a été généré automatiquement en réponse à la
> création d'un ticket d'incident concernant:
> "FW: message dans RT / Ticket # 554",
> dont un résumé figure ci-dessous.
>
> Il n'est pas nécessaire de répondre à ce message maintenant. Votre billet a
> été
> attribuer un ID de [Support # 1111].
>
> S'il vous plaît inclure la chaîne:
>
>           [Support # 9138]
>
> dans la ligne objet de toute correspondance ultérieure sur cette question.
> Pour ce faire,
> vous pouvez répondre à ce message.
>
>                          Je vous remercie
>
> John Myers
> ABC Consultant
> johnmyers at xyz.com
> This message and any files transmitted with it are confidential, proprietary
> to ABC, privileged or otherwise protected by law.
>
>
>
>
>
>
> Is there a way to get rid of this signature separating bilingual messages?
> This only happens to users with signature.
>
>
> Please help.
>
>
> Thank you.
>
>
>
>
>
>



-- 
Best regards, Ruslan.