[rt-users] One more time, Upgrading RT from ancient version to current

[Kevin Falcone]

> Etc, plugins and po are empty, html has Elements and Ticket
> directories in it. Lib has a Ticket_Overlay.pm in it. As far I
> remember we did have someone hire someone to add something to our RT
> installation. I am trying to find out more about it.

There's your problem.

Your Ticket_Overlay.pm is killing RT's Ticket_Overlay.pm

Remove it until you can restore it as a proper extension using either
Ticket_Local.pm or normal extensions.

-kevin
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