[rt-users] One more time, Upgrading RT from ancient version to current

[Simon Gao]

What's the proper steps for upgrading very old RT to up-to-date version?

I am looking at upgrading RT from 3.2.3 to 3.8.9.

Simon

On Tue, Mar 22, 2011 at 12:01 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> > Etc, plugins and po are empty, html has Elements and Ticket
> > directories in it. Lib has a Ticket_Overlay.pm in it. As far I
> > remember we did have someone hire someone to add something to our RT
> > installation. I am trying to find out more about it.
>
> There's your problem.
>
> Your Ticket_Overlay.pm is killing RT's Ticket_Overlay.pm
>
> Remove it until you can restore it as a proper extension using either
> Ticket_Local.pm or normal extensions.
>
> -kevin
>
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