[rt-users] One more time, Upgrading RT from ancient version to current

[Ruslan Zakirov]

On Tue, Mar 22, 2011 at 10:56 PM, Simon Gao <simon.gao at schrodinger.com> wrote:
> What's the proper steps for upgrading very old RT to up-to-date version?

Read README and UPGRADING documents five times.

local directory may cotain files that override things in the core and
such customizations may hide new code. This is what happened in Ulf's
case.

> I am looking at upgrading RT from 3.2.3 to 3.8.9.
>
> Simon
>
> On Tue, Mar 22, 2011 at 12:01 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
>>
>> > Etc, plugins and po are empty, html has Elements and Ticket
>> > directories in it. Lib has a Ticket_Overlay.pm in it. As far I
>> > remember we did have someone hire someone to add something to our RT
>> > installation. I am trying to find out more about it.
>>
>> There's your problem.
>>
>> Your Ticket_Overlay.pm is killing RT's Ticket_Overlay.pm
>>
>> Remove it until you can restore it as a proper extension using either
>> Ticket_Local.pm or normal extensions.
>>
>> -kevin
>
>



-- 
Best regards, Ruslan.