[rt-users] One more time, Upgrading RT from ancient version to current

[Simon Gao]

Thanks. I am not going to do in-place upgrade. I will migrate RT from 3.2.3
on one server to 3.8.9 on another server.  In this scenarios, how does
upgrade doc apply?

Here is what I like to do:

1. Dump database off RT 3.2.3.
2. Install and configure RT 3.8.9 on a new server
3. Import RT database into RT 3.8.9

For this upgrade path, what are the RT and MySQL upgrades I should perform
after step 3?

Simon


On Tue, Mar 22, 2011 at 1:59 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> On Tue, Mar 22, 2011 at 10:56 PM, Simon Gao <simon.gao at schrodinger.com>
> wrote:
> > What's the proper steps for upgrading very old RT to up-to-date version?
>
> Read README and UPGRADING documents five times.
>
> local directory may cotain files that override things in the core and
> such customizations may hide new code. This is what happened in Ulf's
> case.
>
> > I am looking at upgrading RT from 3.2.3 to 3.8.9.
> >
> > Simon
> >
> > On Tue, Mar 22, 2011 at 12:01 PM, Kevin Falcone <
> falcone at bestpractical.com>
> > wrote:
> >>
> >> > Etc, plugins and po are empty, html has Elements and Ticket
> >> > directories in it. Lib has a Ticket_Overlay.pm in it. As far I
> >> > remember we did have someone hire someone to add something to our RT
> >> > installation. I am trying to find out more about it.
> >>
> >> There's your problem.
> >>
> >> Your Ticket_Overlay.pm is killing RT's Ticket_Overlay.pm
> >>
> >> Remove it until you can restore it as a proper extension using either
> >> Ticket_Local.pm or normal extensions.
> >>
> >> -kevin
> >
> >
>
>
>
> --
> Best regards, Ruslan.
>
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