[rt-users] Signature and Bilingual Auto-reply

[Jay Pat]

Hi Ruslan,
 
I have edited the auto-reply and resolved template for that queue with bi-lingual message.
 
I hope it helps.
 
Thanks
 

 

> Date: Thu, 24 Mar 2011 02:14:18 +0300
> Subject: Re: [rt-users] Signature and Bilingual Auto-reply
> From: ruz at bestpractical.com
> To: glamorous_gujju at hotmail.com
> CC: rt-users at lists.bestpractical.com
> 
> Hi,
> 
> It depends on how you implemented "bilingual auto-reply".
> 
> On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat <glamorous_gujju at hotmail.com> wrote:
> > Hi All,
> >
> > I created bilingual auto-reply in RT and I'm experiencing only one issue and
> > not sure how to fix it.
> >
> > When someone sends a email to support and if they have signature they get
> > following auto-reply
> >
> > Greetings,
> >
> > This message has been automatically generated in response to the
> > creation of a trouble ticket regarding:
> >     "FW: message in RT/ Ticket # 554",
> > a summary of which appears below.
> >
> > There is no need to reply to this message right now.  Your ticket has been
> > assigned an ID of [Support #1111].
> >
> > Please include the string:
> >
> >          [Support #9138]
> >
> > in the subject line of all future correspondence about this issue. To do so,
> > you may reply to this message.
> >
> >                         Thank you
> >
> >
> > John Myers
> > ABC Consultant
> > johnmyers at xyz.com
> >
> > This message and any files transmitted with it are confidential, proprietary
> > to ABC, privileged or otherwise protected by law.
> >
> >
> >
> >
> >
> >
> > Salutations,
> >
> > Ce message a été généré automatiquement en réponse à la
> > création d'un ticket d'incident concernant:
> > "FW: message dans RT / Ticket # 554",
> > dont un résumé figure ci-dessous.
> >
> > Il n'est pas nécessaire de répondre à ce message maintenant. Votre billet a
> > été
> > attribuer un ID de [Support # 1111].
> >
> > S'il vous plaît inclure la chaîne:
> >
> >           [Support # 9138]
> >
> > dans la ligne objet de toute correspondance ultérieure sur cette question.
> > Pour ce faire,
> > vous pouvez répondre à ce message.
> >
> >                          Je vous remercie
> >
> > John Myers
> > ABC Consultant
> > johnmyers at xyz.com
> > This message and any files transmitted with it are confidential, proprietary
> > to ABC, privileged or otherwise protected by law.
> >
> >
> >
> >
> >
> >
> > Is there a way to get rid of this signature separating bilingual messages?
> > This only happens to users with signature.
> >
> >
> > Please help.
> >
> >
> > Thank you.
> >
> >
> >
> >
> >
> >
> 
> 
> 
> -- 
> Best regards, Ruslan.
 		 	   		  
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