[rt-users] Signature and Bilingual Auto-reply

[Ruslan Zakirov]

I suspect that you put $transaction->Content twice into templates.
User's signature is part of the content and it's added twice.

On Mon, Mar 28, 2011 at 5:53 PM, Jay Pat <glamorous_gujju at hotmail.com> wrote:
> Hi Ruslan,
>
> I have edited the auto-reply and resolved template for that queue with
> bi-lingual message.
>
> I hope it helps.
>
> Thanks
>
>
>
>
>> Date: Thu, 24 Mar 2011 02:14:18 +0300
>> Subject: Re: [rt-users] Signature and Bilingual Auto-reply
>> From: ruz at bestpractical.com
>> To: glamorous_gujju at hotmail.com
>> CC: rt-users at lists.bestpractical.com
>>
>> Hi,
>>
>> It depends on how you implemented "bilingual auto-reply".
>>
>> On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat <glamorous_gujju at hotmail.com>
>> wrote:
>> > Hi All,
>> >
>> > I created bilingual auto-reply in RT and I'm experiencing only one issue
>> > and
>> > not sure how to fix it.
>> >
>> > When someone sends a email to support and if they have signature they
>> > get
>> > following auto-reply
>> >
>> > Greetings,
>> >
>> > This message has been automatically generated in response to the
>> > creation of a trouble ticket regarding:
>> >     "FW: message in RT/ Ticket # 554",
>> > a summary of which appears below.
>> >
>> > There is no need to reply to this message right now.  Your ticket has
>> > been
>> > assigned an ID of [Support #1111].
>> >
>> > Please include the string:
>> >
>> >          [Support #9138]
>> >
>> > in the subject line of all future correspondence about this issue. To do
>> > so,
>> > you may reply to this message.
>> >
>> >                         Thank you
>> >
>> >
>> > John Myers
>> > ABC Consultant
>> > johnmyers at xyz.com
>> >
>> > This message and any files transmitted with it are confidential,
>> > proprietary
>> > to ABC, privileged or otherwise protected by law.
>> >
>> >
>> >
>> >
>> >
>> >
>> > Salutations,
>> >
>> > Ce message a été généré automatiquement en réponse à la
>> > création d'un ticket d'incident concernant:
>> > "FW: message dans RT / Ticket # 554",
>> > dont un résumé figure ci-dessous.
>> >
>> > Il n'est pas nécessaire de répondre à ce message maintenant. Votre
>> > billet a
>> > été
>> > attribuer un ID de [Support # 1111].
>> >
>> > S'il vous plaît inclure la chaîne:
>> >
>> >           [Support # 9138]
>> >
>> > dans la ligne objet de toute correspondance ultérieure sur cette
>> > question.
>> > Pour ce faire,
>> > vous pouvez répondre à ce message.
>> >
>> >                          Je vous remercie
>> >
>> > John Myers
>> > ABC Consultant
>> > johnmyers at xyz.com
>> > This message and any files transmitted with it are confidential,
>> > proprietary
>> > to ABC, privileged or otherwise protected by law.
>> >
>> >
>> >
>> >
>> >
>> >
>> > Is there a way to get rid of this signature separating bilingual
>> > messages?
>> > This only happens to users with signature.
>> >
>> >
>> > Please help.
>> >
>> >
>> > Thank you.
>> >
>> >
>> >
>> >
>> >
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.