[rt-users] Messages to AdminCCs , as Cc not Bcc

Kevin Falcone falcone at bestpractical.com
Wed May 4 12:42:00 EDT 2011


On Wed, May 04, 2011 at 06:37:01PM +0200, Matteo Sgalaberni wrote:
> On Fri, Apr 29, 2011 at 10:00:52AM -0400, Kevin Falcone wrote:
> > On Thu, Apr 28, 2011 at 03:36:27PM +0100, Brahim Sakka wrote:
> > >    Hello list,
> > >    I've got a couple of AdminCCs in my Queue. They are getting emails as Bcc ; but I want them to
> > >    be emailed as Cc. Is there a way to do that in RT?
> > >    Thank you in advance, and sorry if I'm missing something obvious here
> > 
> > That would require customizations to the Notify action since it always
> > treats AdminCcs as Bccs (this allows you to notify AdminCcs along with
> > other Watchers while keeping the AdminCcs invisible)
> Hi Kevin, seems that this question is recurring in this mailing list.
> I'm still searching a way to do this. I read in this ml that someone
> suggested to hack the sourcecode... but your last solution sound
> better and clean... Can you write/explain what should be inserted in the
> action to perform this?

Modifying Notify is changing the source code.
The best way might be to make a new Action based on Notify with your
modifications as a local customization

-kevin
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