[rt-users] Reply not sending email

[Mike Johnson]

This could be related to the NotifyActor config setting.

If this person was updating the ticket and was the only person that was to
receive "correspondence", and NotifyActor was set to off, it wouldn't send
any emails...

HTH
Mike.

On Thu, May 5, 2011 at 6:08 AM, Matti Taina <matti.taina at otaverkko.fi>wrote:

> Hi everyone.
>
> I tried googling for this for a while, so I hope it's not something as
> trivial as R'ing TFM.
>
> What could be the cause for RT not sending email when replying to a ticket?
> What happened is, that a helpdesk person was trying to reply to a ticket
> several times, but only on their third try RT sent out the actual email
> message and printed "Outgoing email recorded" on the ticket history. The
> first two trys only resulted in the correspondence entry being printed on
> the ticket history, but no email was sent and no message of outgoing email
> was printed. The helpdesk person says that every try was identical and no
> changes were made on the reply page, other than a change in ticket status
> (between stalled and open).
> The RT version is 3.8.8.
>
> Thanks in advance,
> Matti
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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