[rt-users] Old RT and New RT ?

[Jon Baker]

It would definitely be easier if you just upgraded your current RT and phased out the old queues; I'm not sure exactly what benefit doing what you describe would bring.

That said, to do what you ask I would probably suggest that you set up the new system with different e-mail addresses for the mailgate (i.e. the old system would be rt-reply/rt-comment, you can have rt-reply-new and rt-comment-new or something more creative to send tickets to the new RT).  Then, in your new RT, set the auto-increment value for the ticket id to 10000 and any tickets created will start with ID 10000.

On May 9, 2011, at 9:17 AM, rt-users-request at lists.bestpractical.com wrote:

> Hello we have an old RT , i think its 3.6 . Now we are planing on deploying
> new one i.e 3.8.  
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in essence
> the mail gateway or something else ? will forward tickets having id number
> less that 10,000 to the old rt and anything above that will go to new rt
> with new queues on new rt. Then after some time we will disable the old
> system and only new one will be there , this is to avoid any downtime. 
> RT is a brilliant system and we are looking to use it more , but this needs
> to be possible or my manager wont go ahead with the new system. 
> Any suggestions and helps much appreciated.
> Cheers

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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