[rt-users] Old RT and New RT ?

[Kenneth Crocker]

aseim99,

I don't understand why you don't just create a "DEV" VM and copy/clone your
existing RT session & DB into it. Then do your upgrade and all testing in
the "Dev" environment. When all goes well, you bring the prd environment
down on the weekend for a couple hours, do the upgrade based on what you
learned from "Dev" and viola! You DO have a "Dev" environment, right?

Kenn
LBNL

On Mon, May 9, 2011 at 8:40 AM, aseim99 <aseim.safaya at zf-uk.com> wrote:

>
> My manager has given this task to me and will agree to upgrade the present
> system for the fear that if something going wrong. So the solution he has
> agreed to is to do it side by side. So i have no say here unless its not
> possilble to do side by side working solution. Hope that explains my
> situation.
>
> Cheers
>
>
> Jon Baker-2 wrote:
> >
> > I've never experienced any downtime (or at least not more than a minute
> or
> > two) when upgrading RT, although I always do it after hours just in case.
> > You run the install but it doesn't effect the running RT until you
> restart
> > apache, so you do the upgrade, shut apache off, run the database update
> > script (which takes all of 30 seconds), then start apache back up.
>  You're
> > only off-line for that brief time between when you shut apache off and
> > then turn it back on.
> >
> > On May 9, 2011, at 10:28 AM, rt-users-request at lists.bestpractical.com
> > wrote:
> >
> >> Hi,
> >> If we do upgrade the old system to new one then there will be some down
> >> time
> >> , which we can't afford . So the plan is to have a period of 2-3 months
> >> where any present tickets will continue to go to old system and any new
> >> tickets (given numbers from 10,000 and above ) will go to new system .
> >> The
> >> reason is there are tickets which are still open and if we have a new
> >> system
> >> only then if a client replys to that ticket , the new system will not
> >> pick
> >> it up. I know that it is possible to upgrade the present system to new
> >> one
> >> but like i said , we will like to test the new system side by side with
> >> old
> >> system to keep the rt going.
> >> We did that , set up new emails , auto increament from 10000. Thats ok
> >> for
> >> new tickets but wont cater for old tickets . What i was thinking is , if
> >> there is any inbuilt procedure in mail gateway of system to forward
> >> tickets
> >> to specific rt depending on the ticket number.
> >> I am new to linux and also only been understanding how rt works for the
> >> past
> >> 2 months . But since the order from top are to install new rt , i am in
> a
> >> helpless situation here so any help is greatly needed.
> >> Cheers
> >
> > --
> > Jon Baker
> > Systems Administrator
> > Church on the Move
> > 1003 N 129th E Ave
> > Tulsa OK 74116
> > (918) 234-5656
> >
> >
> >
> >
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> >
>
> --
> View this message in context:
> http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31577876.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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