[rt-users] Old RT and New RT ?

[aseim99]

An update. 

I just had a chat with my manager and he would like me to add some code in
rt-mailgate itself to enable ticket forwarding to old rt based upon ticket
number in the subject header of email received in the system. He does not
want to use procmail. 
Example : - Subject : "hello world .....#9345". Now when this email will
come to system , rt-mailgate will see that ticket number is less than 10000
. so it will forward it to old rt i.e old url , which is stored in the
aliases. 

So we need to get a funtion in rt-mailgate , which will extract ticket
number and then this can be used . I have no knowledge if perl at all. So
now you see my position. 

Basically , need help to write a function in perl for rt-mailgate to extract
ticket number from the email and continue the ticket transaction with the
old rt system at old url. 

Please do not tell me to look into procmail , etc coz my manager is bound
for this way only. 

All help is greattttty appreciated .


aseim99 wrote:
> 
> Hello we have an old RT , i think its 3.6 . Now we are planing on
> deploying new one i.e 3.8.  
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in
> essence the mail gateway or something else ? will forward tickets having
> id number less that 10,000 to the old rt and anything above that will go
> to new rt with new queues on new rt. Then after some time we will disable
> the old system and only new one will be there , this is to avoid any
> downtime. 
> RT is a brilliant system and we are looking to use it more , but this
> needs to be possible or my manager wont go ahead with the new system. 
> Any suggestions and helps much appreciated.
> Cheers
> 

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