[rt-users] Old RT and New RT ?

[aseim99]

I see. Well i will have to learn basics of perl first to enable me to play
around with code. We have the rt-mailgate script under /etc/smrsh/ and not
touching the script under rt3/bin/ . Will that be ok ? 
He will not be interested in contacting their sales team in this matter. So
as i understand :

Put code in rt-mailgate to extract ticket number from subject . Then use
this ticket number as a parameter in aliases to forward it to the old url.
It does sound simply but sure is one hella of a task for someone who has no
knowledge of perl. Though i am willing to learn it !

Thanks for your help mates. Any more info you or anyone can provide in this
perl matter ?

cheers

Emmanuel Lacour wrote:
> 
> On Tue, May 10, 2011 at 10:00:46AM -0700, aseim99 wrote:
>> 
>> Please do not tell me to look into procmail , etc coz my manager is bound
>> for this way only. 
>> 
> 
> tell your manager to call me, I will explain him that he is going the
> wrong way ;)
> 
> seriously, to do what you want it's really easier to do it with tool
> such as procmail or directly in the mta (like postfix/exim).
> 
> but if you can't, it's still possible to hack your RT to do this, but
> it's not a trivial change and you appear to be missing a lot of RT/perl
> knowledge to do that. rt-mailgate does no really magic things, he take
> the email and basically send it to the proper url of RT, then in RT,
> subject is analyzed to find the ticket number ... etc
> 
> so you have to add code in bin/rt-mailgate to extract the subject from
> the email (a naive inspection of ^Subject: may not be enough, you will
> have to deal with subject encoding with proper per module), then use a
> regexp to extract the ticket number and change the target url by
> following your rule.
> 
> another way to do is to ask for example sales at bestpractical.com to get
> commercial support ...
> 
> 
> 

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