[rt-users] Rt and field crews

[Ruslan Zakirov]

Hello Yan,

RT uses print.css - style sheet that only used for printing. You can
change it adopt for your needs. Also, you can create a special print
view as combination of customized Display.html and custom style sheet.

On Tue, May 17, 2011 at 10:40 PM, Yan Seiner <yan at seiner.com> wrote:
> We're using RT to manage work crews.  We have crews that go out and work
> on various projects.  We have a crew that specifically deals with small
> projects; these are small one day or less jobs.
>
> Dispatch gets a work order, typically by phone.  She takes down the
> information, location, etc. on a pre-printed form, does some basic
> research on ownership, access, etc, and then sends the same form out with
> the crew to fix the issue.
>
> I've created the dispatch part of the form in RT.  The bottom half of the
> form is blanks that gets filled out in the field by the crew foreman.
>
> I need to get RT to print the form so dispatch can put them in the crew
> work order pile.  I've looked around and RT doesn't really seem to have
> any simple way to print tickets in a specific format.
>
> Any guidance on this?
>
>
> --
> My daughter is racing a triathlon to raise money for her swim club.  Want
> to help?
>
> http://akari.seiner.com
>
>
>



-- 
Best regards, Ruslan.