[rt-users] dashboard my reminders error after upgrade to RT 4

[Kevin Falcone]

On Mon, May 23, 2011 at 09:05:01PM -0400, Jon Tollerton wrote:
>    From my digging, it looks like reminders are actually implemented as separate tickets, but
>    they don't really show up unless you go looking for them.  I opened the tickets numbers that
>    the dashboard was complaining about and resolved them, which seemed to correct the problem.
>    Any potential issues that this may raise?

The usual cause of this is changing your Organization during an
upgrade (or other manual changes to the database), and Reminders can
be global which is why they showed up for everyone. Resolving them
manually is a fine solution.

-kevin

>    On 5/20/11 12:54 PM, Jon Tollerton wrote:
> 
>      After upgrading to RT 4 from 3.8.10, I'm seeing several errors in the dashboard reminders
>      section in the form "Couldn't find Ticket for reminder N. Please contact administrator."
>      Oddly enough, it displays on all users' dashboards.  This seems to only affect two or three
>      really old entries as we really don't use the reminder functionality.  It's certainly
>      possible that some data was corrupted by my mucking about in the database or by using
>      RT-Shredder incorrectly before it was merged into the mainline, but I'm not sure where to
>      start looking.
> 
>      Thanks,
>      -Jon
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